When you take initiative you are signalling to your Manager you care about your clients, and the service you provide.  Taking the first step may place you out of your comfort zone, but your Manager will usually welcome it.  Why?  Leaders are often presented with issues to solve by their team members, without being given […]

In my experience, being a high performer is based on being a value adding, hardworking, dependable contributor to the company.  To do this, you need to understand your organisation, the people in it, your clients and what they value.  This takes some analysis,  assessment, and you need to draw insights, but once you do this […]

“If you aren’t the facilitator, you can end up being the disruptor in the room.  As facilitator I help bring people on the journey – its like being a UN ambassador. This changed the game for me, it became like chess, and my focus shifted to how I could help move things forward.”