Every day we are faced with situations where our point of view can be challenged.  Being able to present your ideas, and work with others with opposing views is a critical leadership skill.  It takes confidence to challenge others, and the intelligence to balance this with showing respect for, and listening to others.  When challenging […]

When you take initiative you are signalling to your Manager you care about your clients, and the service you provide.  Taking the first step may place you out of your comfort zone, but your Manager will usually welcome it.  Why?  Leaders are often presented with issues to solve by their team members, without being given […]